EXCHANGE OF THE PRODUCT

We always value our customer to exchange the delivered product. In that case Forward and Return Shipping Charges will be applicable and customer has to pay extra shipping charges before exchange the product. No refunds will be provided if the www.trimurtiz.com customer service is not intimated by email or otherwise within 48 hours of delivery of the goods to your address about the customer’s desire to seek a refund/replacement. Please ensure that the returned merchandize is unused, undamaged and is in a saleable condition. We request you to maintain the original packaging of the items to be returned, including the trimurtiz tags. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit. After the receipt of item(s), your request for refunds would be processed. Upon receipt of your refund/return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes, and delivery charges if any. In the case of refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end. For Credit Card / Debit Card / Net banking or PayPal Transactions: Upon receipt of your refund / return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes, and delivery charges if any. As the charge on your credit card / PayPal account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment. If applicable, refunds would be made for the cost of the goods (including taxes, and delivery charges on the original purchase) to the credit / debit card used for the online transaction. Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit. Updated January-2021